Counselors - Thunderbolt, GA

"I was scheduled for a 15-minute consultation that lasted about 5 minutes. To add insult to injury my potential therapist arrived late to our consultation. The consultation was free and conducted via Zoom. After waiting 7 minutes, I decided to call the provider via telephone. I was sent to voicemail and left a brief message when prompted. The provider immediately returned my call and stated that he was logging into Zoom. I will note that an apology was given, but it did not come across as a genuine, sincere apology. He did not know whether my last name was my first name or vice versa. I filled out an email questionnaire online which distinguised my first name from my last name. This indicated to me that he was not interested in me as a potential client. This was extremely disheartening because it took a long time to muster up the courage to intially reach out to a therapist. After we distinguished my first name from my last name, he immediately asked about my method of payment (insurance, self pay). I explained that I had coverage through Aetna CVS. He stated that he has not worked with this particular insurance company in a while and that he would be willing to refer me to a colleague. I understand that I may not have the best insurance coverage, but he was listed as an in-network provider. He did not take the time to investigate whether or not he accepted my insurance and he did not hesitate to pawn me off to a colleague. The actions that were displayed by this provider showed me that since I have a low cost insurance I was not worth his time. He immediately ended our consultation. This provider appeared to be aloof, short and unempathetic. While I am not disgusted and displayed with the level of care and professionalism displayed by Mr. Lob, I will not give up on my search for the right therapist. I hope this review is helpful to those seeking caring, open and willing therapists. Best of luck to you in your search! "

"I reached out to Sarah Kristen and was really excited for our consultation appointment to see if we would be a good fit. She ended up standing me up three times in a row for our appointment and I never heard from her. Very unprofessional and disappointing. "