Primary Care Doctors who are Physicians - Joshua Tree, CA

"Dr. Jones-Poland MAY be an excellent, well-trained physician, but she and her office staff seem too overwhelmed to provide adequate follow-through, based on one in-person visit and one video-call visit. Christina, Dr. J-P's medical assistant, does NOT follow through in a timely manner, nor does she write referrals Accurately. For example, my mom has dementia and would like to have a therapist with whom my mom can discuss her struggles with her "new life" (i.e. losing her driver's license, her freedom, not being able to cook, etc.) But there are no therapists within my mom's Desert Oasis HMO Premier Behavioral Health Care group willing to work with a patient with dementia. So, we asked Dr. J-P to submit a request for an out-of-network authorization for my mom to see a therapist recommended by the Alzheimer's Association. However, it's been two months since I asked Dr. J-P for this. The referral request has TWICE been submitted to Desert Oasis INACCURATELY: once as "Neurology" and then as "Psychiatry". The therapist is NOT a doctor! She's an MSW. So, we've been paying $140 to the out-of-network therapist. Christina wrote these referrals incorrectly, and Dr. J-P signed them. This is just one example of the ineptitude of the staff at Dr. J-P's office. I am trying to get assistance from the office manager, Michelle. This is such a simple, no-brainer matter, but I'm jumping through hoops. Ugh. "

"I would completely avoid Dr Arano. His practice is extremely unprofessional; I do not know if they are dishonest or incompetent, but the result is the same. They show no respect or consideration for clients, best displayed by their telling me they did not accept Blue Cross/Blue shield less than twenty four hours before my appointment. This was an appointment I had made three months in advance (when they confirmed they take Blue Cross/Blue Shield). Do not waste your time with this doctor and his staff. You will be treated poorly by even the most basic standards of human courtesy and respect. I wanted to see Dr. Arano because I was interested in finding a local doctor. I called on March 10, 2016 and was told the earliest I could get in was June 7, 2016. We went over insurance and the office person Vianney said everything was set. On June 6, the same person called to confirm my appointment. She instructed me to "bring in my pill bottles". I told her I would provide a list of medications. She came back, "No, the doctor likes to see the bottles". For what? So he could see the prescribing doctors or pharmacies? This seemed odd. Then later on June 6, the office person called again and asked what insurance I had (the same question from March). When I told her Blue Cross/Blue Shield, she said, "Oh I don't know what you told me in March, but we do not accept that insurance". My insurance had not changed since March, and my booking an appointment three months in advance was of course dependent on my insurance being accepted. To tell me this after three months, and less than twenty four hours before my appointment, was extremely unprofessional and showed no respect for me as a client, or for my efforts to seek quality medical care. These people could not show more disregard for my needs or concerns, and violated basic principles of courtesy and competence from someone who calls themselves a professional. "

"I've been a patient of Doctor Sean Thomas ever since he took over the practice from Dr Barron. I have yet to meet him. In the last 5 years every time I have called for an appointment the Doctor is not available but his Nurse Practitioner is. I have made appointments with him, but somehow he is never available. I like the staff and the Nurse, that's the only reason I stick around. "

"Dr. Mahajan doesn't listen to WOMEN and minimizes their symptoms. He is a sexist. On top of this, he cannot diagnose very well! He doesn't trust the experience presented to him by the patient (especially women). He is an ok listener but he makes conclusions too quickly and doesn't seem up for the challenge of diagnosis. He will not refer you. He will suggest you see a therapist for your symptoms. He will tell you "everyone has that" when you report your symptom. I went to another doctor -- a new PCP --and found out I have gastritis and other issues that were causing symptoms that Mahajan ignored, downplayed and gaslit me about!"

"Very informative and caring. Gives compassionate, detailed and complete care."

"Personable, staff is great, easy to get an appointment and great followup."

"This Pediatrician was thorough, friendly and great with my kids. "

"Doctor Hoang is often on autopilot but does not really listen to the patient. "